Saturday December 9, 2023

Scaling for Success: How FOS Grew Its Audience 20x In 18 Months

  • Front Office Sports has experienced tremendous growth in total readership following multiple product launches in recent months.
  • As our audience increased from 25,000 to more than 500,000, we turned to Campaign Monitor for an easy-to-use, powerful email marketing solution.
Copy Link
Link Copied
Link Copied

Since 2019, FOS has been dedicated to keeping our readers informed about the broad ecosystem of sports and business. Our newsletter provides readers with a curated rundown of trending topics and analytical deep dives – keeping business professionals abreast of key market signals. However, just as the business of sports has grown exponentially in recent years, Front Office Sports has increased our readership 20x over the last 18 months. To handle this surge of audience scale, we turned to Campaign Monitor.

Campaign Monitor provides powerful, easy-to-use email software that is designed to be customizable for individual business needs. For our Growth & Product teams, Campaign Monitor provides in-depth analytics to identify our most engaged readers, allows us to A/B test different subject lines, and most importantly their customer support team is always there when we need a hand. 

As our newsletter distribution exploded from 25,000 to more than 500,000 (and counting), Campaign Monitor helped us keep up with our growing email technology needs while allowing us to build custom tools and dashboards utilizing powerful API integrations. Edgar Walker — VP of Audience Operations for Front Office Sports — says Campaign Monitor empowered his team during our hyper-growth period. 

“As our audience has grown, it has been imperative to have a platform and system that we can rely on,” Walker said. “Campaign Monitor has been extremely reliable, has scaled exceptionally well, and has allowed us to grow much more sophisticated with our distribution and data, all while staying lean and fast as a team.”

Seamless Customization At Your Fingertips

While Campaign Monitor provides an in-depth look at email patterns, the ability for customization is what sets their software apart for our team. Design elements and functionality can be fully personalized for each email campaign, which allows our team to create distinct identities for each of our newsletter brands – like Front Office Sports College and Sports Section – with the ability to seamlessly switch back and forth within the same account.

Another customizable aspect of Campaign Monitor is that it integrates with over 100 tech partners. Our team integrates our SparkLoop account in order to track newsletter sign up referrals – which helps us continue to reach more readers month after month.

So Easy, A Media Startup Can Do It

While changing software solutions can be a bear, our transition was seamless and immediately improved our key audience metrics. 

Moving from our old email software provider (ESP) to Campaign Monitor allowed us to account for wider reach and improved our email deliverability overnight. Since switching ESPs in early 2020, our unique open rates have increased by 5-10%.

Flexible long-term data solutions and a robust API have allowed us to build proprietary data tools around a variety of insights, and user profiles to pinpoint any issues on an individual reader basis.

Maintaining a direct 1:1 audience relationship at scale is a tall task, but thanks to Campaign Monitor we have been able to thrive in this area.

Customer Support That Doesn’t Suck

As our readership grew 20x over the last 18 months, Campaign Monitor seamlessly scaled with our technology needs. While many other email platforms require companies to share an IP address with a large group of clients, Campaign Monitor elevated us to a dedicated IP address to ensure that we were able to maintain our aggressive email deliverability goals. 

This transition was largely in part to their customer support team. Their Chief Deliverability Officer spent time with key internal stakeholders to ensure an efficient transition to our new dedicated IP. 

The biggest testament to the premium support provided to us by Campaign Monitor however, was evident in a time of crisis.

Last December, as FOS prepared to launch a new newsletter brand, Google experienced a widespread outage that prevented Gmail users on our list from receiving the email. Campaign Monitor’s dedicated support team helped us avert long term IP and domain damage by working through a solution overnight – ensuring a successful newsletter was delivered to our readers the next morning. 

Partnering For Potential

In just 18 months Front Office Sports has grown from a promising newsletter product with an audience of 25,000 readers, to two daily newsletters with multiple emerging brands and an audience over 500,000 strong.

Campaign Monitor has been integral in that growth and will continue to be critical for the future of our business, allowing us to fulfill our commitment to covering the business of sports and growing our audience. When you have a clear vision for success, a strategy to expand, and the desire to build something custom and unique, there is no better partner.

Copy Link
Link Copied
Link Copied

What to Read


USGA’s Amanda Weiner on Delivering
Personalized Fan Experiences with
 AI and Automation

How the USGA is using AI to streamline content creation and distribution.
Rory McIlroy reacts to a shot at the 17th hole during the first round of the RBC Canadian Open golf tournament.

PGA Tour-Saudi Deal May Miss Deadline As Obstacles Grow

A Dec. 31 deadline has been set for a definitive agreement to be reached.
Deion Sanders with The Rock on ESPN's "College GameDay."

Deion Sanders Generated $45M In Earned Media For Colorado

From Sept.1-22, Sanders generated $45.7M for the public university.
podcast thumbnail mobile
Front Office Sports Today

Golf World in Chaos After Jon Rahm Joins LIV


Featured Today

The College Football Playoff is considering rotating TV networks for the national championship game.

CFP Considers Super Bowl-Like Rotation For National Championship Game

Multiple networks could share rights to the championship game, sources told FOS.
Brett Favre
November 27, 2023

Favre Welfare Case Hold-Up? “AG’s Office Has Not Expressed Interest In Pursuing”

The DOJ interviewed Brett Favre in early 2020.
The future of the Pac-12 rests on a court decision.
November 24, 2023

The Pac-12 Plays Its Final Regular-Season Game. Then A Court Decides Its Fate.

The conference’s future rests with a court decision.
Lane Kiffin
November 9, 2023

Ole Miss, Lane Kiffin Lawyers Argue for Dismissal of Player Lawsuit

FOS obtained audio of Lane Kiffin’s interaction with the player behind lawsuit.


Powered By

Careers in Sports

Looking for a new job? Check out these featured listings and search for openings all over the world.
Multiple Locations
Multiple Locations
Creative Artists Agency
Multiple Locations
The Adidas ball has changed over the years.

The Most Advanced Tech at the Women’s World Cup Might Surprise You

This year’s OCEAUNZ introduces connected ball technology to the women’s game.

Creating Fan-Centric Content With AI

WSC’s highlight automation improved the speed of ESPN’s content creation.

Rewriting the Sports Media Playbook

WSC’s highlight automation improved Clemson’s content strategy and overall growth.

NHL’s Chris Foster on Amplifying Content Distribution With Automation

Learn how the NHL is using WSC Sports to increase fan engagement.

Re-Imagining Storytelling With AI

Amy Anderson, Head of Content Strategy at NASCAR Studios, discusses the role of AI technology in developing and growing new content.
Arial view of Audi testing track
December 4, 2022

Audi Gears Up for F1 with Major New Facility

Audi is building a 10,000 square-foot building to support its F1 efforts.
Woman wears Meta Quest headset while working out to have virtual reality exercise session
November 22, 2022

Meta’s Plans for VR Fitness Could Hit Snag

A government agency is looking to block an acquisition by Meta.
Nike phone advertisement
November 15, 2022

Nike Jumps Further into Metaverse With Virtual Sneaker Platform

The world’s largest sportswear company is taking its talents to the metaverse.