• Loading stock data...
Friday, October 17, 2025

Scaling for Success: How FOS Grew Its Audience 20x In 18 Months

  • Front Office Sports has experienced tremendous growth in total readership following multiple product launches in recent months.
  • As our audience increased from 25,000 to more than 500,000, we turned to Campaign Monitor for an easy-to-use, powerful email marketing solution.
front_office_sports_and_campaign_monitor_logos_on_screen

Since 2019, FOS has been dedicated to keeping our readers informed about the broad ecosystem of sports and business. Our newsletter provides readers with a curated rundown of trending topics and analytical deep dives – keeping business professionals abreast of key market signals. However, just as the business of sports has grown exponentially in recent years, Front Office Sports has increased our readership 20x over the last 18 months. To handle this surge of audience scale, we turned to Campaign Monitor.

Campaign Monitor provides powerful, easy-to-use email software that is designed to be customizable for individual business needs. For our Growth & Product teams, Campaign Monitor provides in-depth analytics to identify our most engaged readers, allows us to A/B test different subject lines, and most importantly their customer support team is always there when we need a hand. 

As our newsletter distribution exploded from 25,000 to more than 500,000 (and counting), Campaign Monitor helped us keep up with our growing email technology needs while allowing us to build custom tools and dashboards utilizing powerful API integrations. Edgar Walker — VP of Audience Operations for Front Office Sports — says Campaign Monitor empowered his team during our hyper-growth period. 

“As our audience has grown, it has been imperative to have a platform and system that we can rely on,” Walker said. “Campaign Monitor has been extremely reliable, has scaled exceptionally well, and has allowed us to grow much more sophisticated with our distribution and data, all while staying lean and fast as a team.”

Seamless Customization At Your Fingertips

While Campaign Monitor provides an in-depth look at email patterns, the ability for customization is what sets their software apart for our team. Design elements and functionality can be fully personalized for each email campaign, which allows our team to create distinct identities for each of our newsletter brands – like Front Office Sports College and Sports Section – with the ability to seamlessly switch back and forth within the same account.

Another customizable aspect of Campaign Monitor is that it integrates with over 100 tech partners. Our team integrates our SparkLoop account in order to track newsletter sign up referrals – which helps us continue to reach more readers month after month.

So Easy, A Media Startup Can Do It

While changing software solutions can be a bear, our transition was seamless and immediately improved our key audience metrics. 

Moving from our old email software provider (ESP) to Campaign Monitor allowed us to account for wider reach and improved our email deliverability overnight. Since switching ESPs in early 2020, our unique open rates have increased by 5-10%.

Flexible long-term data solutions and a robust API have allowed us to build proprietary data tools around a variety of insights, and user profiles to pinpoint any issues on an individual reader basis.

Maintaining a direct 1:1 audience relationship at scale is a tall task, but thanks to Campaign Monitor we have been able to thrive in this area.

Customer Support That Doesn’t Suck

As our readership grew 20x over the last 18 months, Campaign Monitor seamlessly scaled with our technology needs. While many other email platforms require companies to share an IP address with a large group of clients, Campaign Monitor elevated us to a dedicated IP address to ensure that we were able to maintain our aggressive email deliverability goals. 

This transition was largely in part to their customer support team. Their Chief Deliverability Officer spent time with key internal stakeholders to ensure an efficient transition to our new dedicated IP. 

The biggest testament to the premium support provided to us by Campaign Monitor however, was evident in a time of crisis.

Last December, as FOS prepared to launch a new newsletter brand, Google experienced a widespread outage that prevented Gmail users on our list from receiving the email. Campaign Monitor’s dedicated support team helped us avert long term IP and domain damage by working through a solution overnight – ensuring a successful newsletter was delivered to our readers the next morning. 

Partnering For Potential

In just 18 months Front Office Sports has grown from a promising newsletter product with an audience of 25,000 readers, to two daily newsletters with multiple emerging brands and an audience over 500,000 strong.

Campaign Monitor has been integral in that growth and will continue to be critical for the future of our business, allowing us to fulfill our commitment to covering the business of sports and growing our audience. When you have a clear vision for success, a strategy to expand, and the desire to build something custom and unique, there is no better partner.

Linkedin
Whatsapp
Copy Link
Link Copied
Link Copied

What to Read

Ballers in Philadelphia
exclusive

Backer of SlamBall, Ballers Armed With $150M for New Fund

The fund will offer sports and entertainment companies deals that don’t involve equity.
[Subscription Customers Only] Jul 9, 2025; East Rutherford, New Jersey, USA; Real Madrid CF forward Kylian Mbappe (9) reacts after a semifinal match of the 2025 FIFA Club World Cup at MetLife Stadium.

CVC Builds Out Sports Division Amid Crowded PE Market

The firm’s sports portfolio is reportedly worth $13.6 billion.
Sponsored

Trailblazer Cal Calamia Is Racing for ‘Advocacy, Storytelling, and Performance’

The marathoner wants excellence—not just inclusion—to be the goal for non-binary athletes.

Who Are the Richest MLB Owners?

MLB owners are among the wealthiest people in the U.S.

Featured Today

May 25, 2025; Indianapolis, Indiana, USA; Derek Jeter walks the red carpet on Sunday, May 25, 2025, ahead of the 109th running of the Indianapolis 500 at Indianapolis Motor Speedway

The Players’ Tribune Is Still Kicking 11 Years Later

Founder Derek Jeter is still closely involved in the publication.
Las Vegas Aces center A'ja Wilson (22) celebrates with her teammates after her last second shot to take the lead 90-88 against the Phoenix Mercury in Game 3 of the WNBA Finals at Mortgage Matchup Center in Phoenix on Oct. 8, 2025.
exclusive
October 10, 2025

Standoff Over WNBA’s Future Has Dominated Finals

CBA negotiations have stolen the spotlight from the Aces’ dominant performance.
Paul Cartier
October 5, 2025

Sports Organists Are Still Thriving in the Era of Raucous Arena Music

“When they walk out and they see a real organ guy, it’s like, ‘Wow.’”
Sep 27, 2025; Milwaukee, Wisconsin, USA; Milwaukee Brewers center fielder Jackson Chourio (11) rounds the bases after hitting a home run during the sixth inning against the Cincinnati Reds at American Family Field.
October 4, 2025

Milwaukee Moneyball: Brewers Are Beating MLB’s Deeper Pockets

Milwaukee is holding its own against big-budget competitors.

UFC’s Vegas Sphere Fight Should Set Records

The MMA fight has big aspirations and a budget to match.
August 13, 2024

Duael’s One-On-One Racing Brackets Are Yet Another Stab at Saving Track

Duael will debut in March 2025 with the inaugural Duael 100.
September 8, 2024

Guardian Caps Make NFL Debut

Multiple NFL players wore Guardian Caps over their helmets Sunday.
Sponsored

How Jenny Just Is Shaping the Future of Sports Ownership

Jenny Just on bringing her investment experience to sports ownership.
August 11, 2024

Guardian Caps Have Arrived in the NFL—Ahead of Schedule

Colts star Jonathan Taylor strapped one on for Sunday’s preseason game.
August 5, 2024

How Omega Timing Determined Noah Lyles Won Olympic Gold

Omega touches every corner of the Olympics.
The Adidas ball has changed over the years.
July 25, 2023

The Most Advanced Tech at the Women’s World Cup Might Surprise You

This year’s OCEAUNZ introduces connected ball technology to the women’s game.
Sponsored

Rewriting the Sports Media Playbook

WSC’s highlight automation improved Clemson’s content strategy and overall growth.