• Loading stock data...
Thursday, July 3, 2025

Texting is Helping Florida State Win Off the Field

By arming their team with a new technology, Florida State has created an easier way to engage their fans.

A filled Doak Walker Stadium. (Photo via Y108)


As the Florida State Seminoles prepare for their clash against the Crimson Tide of Alabama in one of the most anticipated opening games in college football history, the FSU ticket sales and service teams are hard at work making sure that seats are sold and fans are happy.

Thanks to Zipwhip, the team’s job is just a little bit easier this year.

The Seattle-based SaaS company has allowed FSU to accelerate their sales cycle by adding text messaging to existing phone numbers; a new technology that is proving invaluable and delivering tangible results.

When asked about the success the new technology, Mark Cameron, Director of Ticket Sales, had this to say.

“We now have a better gauge on where someone is in the sales cycle and can set an actionable follow up. Before, a sales rep may have had a great phone call with someone about buying seats or renewing their tickets and then the next 5–10 calls and emails may have gone unanswered. Texting has allowed us to get in touch with our customers with greater ease and set up the next step in the process (e.g. face to face meeting, event, phone call, etc.).”

It is no surprise that the Seminoles are experiencing better conversion rates on their outreach. According to Mobile Marketing Watch, text messages have a 98% open rate, while email has only a 20% open rate. Think about it, outside of being mad at a significant other, when was the last time you didn’t open a text message that you received? Not easy to come up with an answer.

A glimpse at how the Zipwhip software looks. (Image via Zipwhip)

Not only are response rates higher, the speed in which the staff at Florida State are getting responses has increased.

“Our fans have really enjoyed it. We’re seeing higher response rates through texting than with either calling or emailing and it’s some of our fans’ preferred communication channel,” said Cameron. “You would be surprised how quickly someone will text you back vs. a voicemail or email.”

According to CTIA.org, it takes the average person 90 minutes to respond to email, but only 90 seconds to respond to a text message.

The implementation of the technology has been about more than driving revenue and converting more sales; it has been about making sure the fan can get in touch with the ticket office in the simplest way possible. Because of this, Cameron and his team have had quite a few success stories in only the few short months they have been using the software.

“We’ve had a couple of great ones, including large sales, but my personal favorite was a smaller one that showed the need for Zipwhip. We had set everything up on a Monday and went over training on Tuesday morning. When one of our sales reps logged in, they said, ‘I already received a text, is that right?’ We looked at the timestamp and it was shortly after switching everything over that someone he was calling texted him ‘can’t talk right now’. Without even knowing, our office phones just became ‘textable!’ The sales rep responded right back “when is a good time to chat?” and they set up a follow up date right then and there. To me, that success story highlights the importance of utilizing multiple communication channels.”

With texting being the most widely and frequently used app on a smartphone, and with 97% of Americans using it at least once a day according to Pew Internet, the opportunity for teams, leagues and businesses to connect with their loyal consumers might come in the shape of a text message.

Although people may still need some time before they feel comfortable texting a business, if done right, B2C communication through texting might be the easiest and most organic way to go about connecting, engaging and speaking with your customers or prospects.


This piece has been presented to you by SMU’s Master of Science in Sport Management.


Front Office Sports is a leading multi-platform publication and industry resource that covers the intersection of business and sports.

Want to learn more, or have a story featured about you or your organization? Contact us today.

https://upscri.be/f32ae1

Linkedin
Whatsapp
Copy Link
Link Copied
Link Copied

What to Read

Jan 31, 2025; New Orleans, Louisiana, USA; Boston Celtics guard Jaylen Brown (7) reacts to a play against the New Orleans Pelicans during the first half at Smoothie King Center.
opinion

The Celtics Sale Set an NBA Record. How Long Will It Stand?

Owners and investors weigh in on the $6.1 billion Celtics price tag.

What Led to Celtics Sale Process?

The Celtics owners want to sell for $6 billion, despite not owning their arena.
People take pictures on their phones of the New York Stock Exchange decorated with On branding.

Roger Federer-Backed On Outlines Ambitious Growth Plans

The Swiss company plans to double sales to $3.85 billion by 2026.
Los Angeles Angels designated hitter Shohei Ohtani hits against the Tampa Bay Rays during the sixth inning at Angel Stadium.

Shohei Ohtani Tops MLB Jersey Sales List For First Time

He’s the first Japanese player to headline the list in MLB history.

Featured Today

Geoffrey Esper Can’t Catch a Break at Nathan’s Hot Dog Eating Contest

“Hot dogs is not one of my favorite competitions of the year.”
June 29, 2025

The Battle Over Wimbledon’s Ambitious Expansion Plan

A classic NIMBY standoff on one of the most hallowed grounds in sports.
Seattle Rough & Tumble
June 28, 2025

Women’s Sports Bars Are on the Rise. Survival Isn’t Guaranteed

Some women’s sports bars are cashing in. Others are clawing for funding.
June 27, 2025

Shitposters Have Taken the Reins of Pro Sports’ Official Voices

Meet the social media pros turning sports teams into internet trolls.

UFC’s Vegas Sphere Fight Should Set Records

The MMA fight has big aspirations and a budget to match.
August 13, 2024

Duael’s One-On-One Racing Brackets Are Yet Another Stab at Saving Track

Duael will debut in March 2025 with the inaugural Duael 100.
September 8, 2024

Guardian Caps Make NFL Debut

Multiple NFL players wore Guardian Caps over their helmets Sunday.
Sponsored

Hottest Matchups Following NFL Schedule Release

The NFL released the 2025 regular-season schedule, and anticipation is already building in the ticket marketplace with four months to go.
August 11, 2024

Guardian Caps Have Arrived in the NFL—Ahead of Schedule

Colts star Jonathan Taylor strapped one on for Sunday’s preseason game.
August 5, 2024

How Omega Timing Determined Noah Lyles Won Olympic Gold

Omega touches every corner of the Olympics.
The Adidas ball has changed over the years.
July 25, 2023

The Most Advanced Tech at the Women’s World Cup Might Surprise You

This year’s OCEAUNZ introduces connected ball technology to the women’s game.
Sponsored

Rewriting the Sports Media Playbook

WSC’s highlight automation improved Clemson’s content strategy and overall growth.