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The history of the NCAA Tournament can’t be told properly without the inclusion of the University of North Carolina (UNC) Tar Heels and head men’s basketball coach Roy Williams. Now in his 16th season as Tar Heels head coach, Williams has guided UNC to five Final Fours and three national championships alongside a host of individual coaching awards.
To honor Coach Williams and his impact on UNC basketball, the university dedicated the court inside the Dean E. Smith Center to him with a ceremony in August of 2018. To celebrate the occasion, men’s basketball staffers were tasked with putting together a special reunion dubbed Carolina Family Weekend that included hundreds of UNC’s greatest players from Williams’ time as a student, assistant coach, and head coach in Chapel Hill as well as the current team and members of Williams’ family. This mainly fell on the shoulders of administrative assistant Cynthia Friend and business operations/special events manager Kaye Chase.
Blood // Sweat // Tears
— Carolina Basketball (@UNC_Basketball) August 25, 2018
To help notify all the invitees about the event and maintain their contact information, Friend and Chase needed an effective communication tool in Teamworks. UNC’s athletic department had already been utilizing the software for two years for a number of internal logistics like messaging, compliance related tasks, distributing travel itineraries, and document sharing, but found another use for it in Teamworks’ mass communication abilities.
“There were multiple parts to the reunion including the unveiling of the court, dinner, a golf outing, and pick-up games on Saturday. We needed to get all that information to the lettermen as well as get their RSVPs in the most time-efficient way that we could,” says Friend.
The two then were able to set up different profiles for each prospective guest within the program that included their respective contact info and their eventual response. To maximize likelihood of a response, Friend and Chase used Teamworks to send both emails and texts to all prospective attendees.
“Going into this, we really were not sure how we were going to handle RSVPs,” recalls Chase. “So we made a form, which auto-populated into an Excel spreadsheet. That saved us quite a bit of time.”
Friend and Chase then were able to efficiently let the hundreds of attendees know where they were expected to be for each event as well as other key logistical details. If and when small changes to the schedule occurred, all attendees could be notified easily through Teamworks. The end result was a very smooth weekend that had many of the former players raving on social media both during and after the weekend.
Moving forward, the Tar Heels plan to hold more reunion events, particularly for their teams that won national championships or reached the Final Four. 2019 marked Roy Williams’ 29th season in the NCAA Tournament as a head coach. It is only a matter of time before one of his legendary teams is honored with a special return trip home to Chapel Hill. When that time comes, UNC administrators will have the procedures in place to make it happen after acquiring the contact information for nearly every letterman in program history through setting up Carolina Family Weekend.
“It’s great to have these processes and this information already in place for smaller events and reunions,” Chase says. “Having all of our lettermen organized into this database has been really great for us. We’re looking forward to finding more ways to use it and more reasons to bring our alumni back to campus.”
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